Social Media Marketing- Frequently Asked Questions
1. What is Social Media Marketing Management and what does NAJM DESIGNS do for my company?
NAJM DESIGNS will take care of all of your social media activities, giving you time to focus on running your business. NAJM DESIGNS posts regular updates, responds to comments and questions from your customers (at your request) , and makes sure that you have an active online presence.
2. Do I have to give you my login information?
We do require login information for Instagram and Twitter. We prefer to have login information for Facebook, but if you would prefer to keep that private, you can also make us an admin of your page, which will allow us to post on behalf of you.
3. Does NAJM DESIGNS respond to comments and questions on our social media pages?
NAJM DESIGNS does respond to comments on your social media pages. When you sign up for your package, we ask for a list of common questions and general facts about your company so that we can respond to most questions on your social media pages. If there is something that we don’t have the answer to or needs a more detailed response, we will direct them to your attention.
4. Can I upgrade or downgrade at any time?
NAJM DESIGNS does allow you to change your package at any time, starting at every new billing cycle of the month.
5. Can I cancel at any time?
You may cancel your account at any time, though you may be charged a cancellation fee. Once an account is cancelled, NAJM DESIGNS will IMMEDIATELY stop posting to your social media sites.
6. How often do you post to my social media sites?
That all depends on the package that you order. We offer the option to post anywhere from 5 times a week on one social media site, to once a day on 3 social media sites.
7. How long does setup take and what does it involve?
Setup can take up to 3 business days from when we receive all of the required information from you. Our setup process involves taking a looking at your business, researching content, and creating a pool of resources that we can use to create posts that suit your need and target audience.
8. When do you start posting?
NAJM DESIGNS will start posting to your social media sites when setup is complete and we have all of the required information from you.
9. How soon will I see social media growth?
The timeframe and amount of growth that you will see is directly related to your business and it’s market. Small businesses in a very niche market will see smaller growth numbers than a large business with a wider market.
10. Are there any setup fees?
We charge a $75 setup fee (fees non-refundable) for signing up month-to-month, unless you sign a minimum three month contract with us, Then our set-up fee is waived.
11. Will you set up my social media accounts?
We will set up your social media accounts if needed. Due to privacy issues on certain social media sites, we cannot set up pages for you linked to private accounts. We offer one of our Digital Media Experts that will be available to walk you through the process if you are having problems setting up the account.
12. Does NAJM DESIGNS create content to post or do I have to give that to you?
NAJM DESIGNS can create all the content to post to your pages. We spend time getting to know your business so that we can create custom content that focuses on your desired market and target audience. We encourage you to keep us informed about upcoming events or other things going on with your business so that we can post about them and keep you online fans up to date.
13. Will you create content to post?
Once you’re signed up, you provide us with a description of your business along with other information that allows us to research and become familiar with your business’ brand, voice and niche. We then find content specifically suited for your target audience and market.